Must: Required by law, statutory guidance or the academy's funding agreement.E-commerce law (Electronic Commerce Regulations 2002)

Legal and contact details: what to publish on your school website

If your school or trust offers services online, such as a shop or lettings bookings, your website needs its legal name, legal status, address and email address.

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Who it applies to

Published on
Every school and trust website
School type
Academies and maintained schools
School stage
All stages, from early years to sixth form
Only applies to
Any business offering services online; schools and trusts only where they provide online services (e.g. online shop, lettings)
Does not apply to
No school types are excluded

When it's due

Keep it up to date

There's no fixed date. Update it whenever something changes.

What's needed

Show the school or trust name, legal status, address, email address and any company registration and VAT numbers on the contact us page on your website, linked from every page.

What it must contain

6 parts
  • Names the service providerMust: Required by law, statutory guidance or the academy's funding agreement.
  • Says the provider's legal status and formMust: Required by law, statutory guidance or the academy's funding agreement.
  • Gives the service provider's geographic addressMust: Required by law, statutory guidance or the academy's funding agreement.
  • Gives contact details for the service provider, including an email addressMust: Required by law, statutory guidance or the academy's funding agreement.
  • Gives the trade register and registration number, if entered in a public registerMust: Required by law, statutory guidance or the academy's funding agreement.
  • Gives the VAT number, if the online activity is subject to VATMust: Required by law, statutory guidance or the academy's funding agreement.

What the official sources say

Set out in 2 official sources:

Provision of Services Regulations 2009 (SI 2009/2999), regulation 8

Version revised (legislation.gov.uk)

  • 1 The provider of a service must make the following information available to a recipient of the service— a the provider's name; b the provider's legal status and form; c the geographic address at which the provider is established and details by which the provider may be contacted rapidly and communicated with directly (including, where the provider may be contacted and communicated with by electronic means, the details of how the provider may be so contacted and communicated with); d where the provider is registered in a trade or other similar public register, the name of the register and the provider's registration number or equivalent means of identification in that register; e where the activity is subject to an authorisation scheme in the United Kingdom, the particulars of the relevant competent authority or the electronic assistance facility referred to in regulation 38; f . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . g where the provider exercises an activity which is subject to VAT, the identification number referred to in Article 22(1) of the Sixth Council Directive 77/388/EEC of 17 May 1977 on the harmonisation of the laws of the member states relating to turnover taxes – Common system of value added tax: uniform basis of assessment or the registration number as defined in regulation 2(1) of the Value Added Tax Regulations 1995; h where the provider is carrying on a regulated profession, any professional body or similar institution with which the provider is registered, and the professional title; i the general terms and conditions, if any, used by the provider; j the existence of contractual terms, if any, used by the provider concerning the competent courts or the law applicable to the contract; k the existence of any after-sales guarantee not imposed by law; l the price of the service, where a price is pre-determined by the provider for a given type of service; m the main features of the service, if not already apparent from the context; n where the provider is subject to a requirement to hold any professional liability insurance or guarantee, information about the insurance or guarantee and in particular— i the contact details of the insurer or guarantor, and ii the territorial coverage of the insurance or guarantee.

    Must: Required by law, statutory guidance or the academy's funding agreement.§ reg. 8(1)(a)-(n)

Electronic Commerce (EC Directive) Regulations 2002 (SI 2002/2013), regulation 6

Version revised (legislation.gov.uk)

  • 1 A person providing an information society service shall make available to the recipient of the service and any relevant enforcement authority, in a form and manner which is easily, directly and permanently accessible, the following information— a the name of the service provider; b the geographic address at which the service provider is established; c the details of the service provider, including his electronic mail address, which make it possible to contact him rapidly and communicate with him in a direct and effective manner; d where the service provider is registered in a trade or similar register available to the public, details of the register in which the service provider is entered and his registration number, or equivalent means of identification in that register; e where the provision of the service is subject to an authorisation scheme, the particulars of the relevant supervisory authority; f where the service provider exercises a regulated profession— i the details of any professional body or similar institution with which the service provider is registered; ii his professional title and whether that title has been granted in the United Kingdom, or if not, the member State where that title has been granted; iii a reference to the professional rules applicable to the service provider in the United Kingdom or member State of establishment and the means to access them; and g where the service provider undertakes an activity that is subject to value added tax, the identification number referred to in Article 22(1) of the sixth Council Directive 77/388/EEC of 17 May 1977 on the harmonisation of the laws of the member States relating to turnover taxes—Common system of value added tax: uniform basis of assessment .

    Must: Required by law, statutory guidance or the academy's funding agreement.§ reg. 6(1)(a)-(g)

Questions schools ask

Do schools have to show legal and contact details on their website?

Academies and maintained schools must. It only applies to any business offering services online; schools and trusts only where they provide online services (e.g. online shop, lettings).

Which legal and contact details do we need to show?

Names the service provider; Says the provider's legal status and form; service provider's geographic address; contact details for the service provider, including an email address; trade register and registration number, if entered in a public register; VAT number, if the online activity is subject to VAT.

When do we need to update our legal and contact details?

Keep it up to date. There's no fixed date. Update it whenever something changes.

Where does the requirement for the service provider details come from?

It is set out in Provision of Services Regulations 2009 (SI 2009/2999), regulation 8 and Electronic Commerce (EC Directive) Regulations 2002 (SI 2002/2013), regulation 6.

Recent changes to the official guidance

The official sources for this requirement don't publish dated change notes. We check them for changes ourselves.

We last checked these sources on 21 September 2026.

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Official sources last checked 21 September 2026 · register version 1.0.4