Prices and cancellation information: what to publish on your school website
If your school sells goods, tickets or lettings online, your website needs total prices, cancellation rights and a cancellation form before anyone buys.
Check this on my websiteWho it applies to
- Published on
- Every school and trust website
- School type
- Academies and maintained schools
- School stage
- All stages, from early years to sixth form
- Only applies to
- Anyone selling goods or services to consumers online; not scored for schools unless an online shop is found
- Does not apply to
- No school types are excluded
When it's due
Keep it up to date
There's no fixed date. Update it whenever something changes.
What's needed
Show total prices including VAT, with cancellation and refund information and a cancellation form, on every page of your website where people buy goods, tickets or lettings.
What it must contain
6 parts- Gives the Schedule 2 pre-contract information in a clear and comprehensible wayMust: Required by law, statutory guidance or the academy's funding agreement.
- Provides a cancellation form when what's sold can be cancelledMust: Required by law, statutory guidance or the academy's funding agreement.
- Sets out how to cancel and the time limit, if what's sold can be cancelledMust: Required by law, statutory guidance or the academy's funding agreement.
- Says when there's no right to cancel, or when it can be lostMust: Required by law, statutory guidance or the academy's funding agreement.
- Names who pays to return goods if you cancelMust: Required by law, statutory guidance or the academy's funding agreement.
- Says what costs apply if you cancel a service you asked to start earlyMust: Required by law, statutory guidance or the academy's funding agreement.
What the official sources say
Set out in 1 official source:
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)
1 Before the consumer is bound by a distance contract, the trader— a must give or make available to the consumer the information listed in Schedule 2 in a clear and comprehensible manner, and in a way appropriate to the means of distance communication used, and b if a right to cancel exists, must give or make available to the consumer a cancellation form as set out in part B of Schedule 3.
Must: Required by law, statutory guidance or the academy's funding agreement.§ reg. 13(1)(a)-(b)
o where under regulation 28, 36 or 37 there is no right to cancel or the right to cancel may be lost, the information that the consumer will not benefit from a right to cancel, or the circumstances under which the consumer loses the right to cancel;
Must: Required by law, statutory guidance or the academy's funding agreement.§ Sch. 2 para (o)
Show 5 more from this source
4 Where a distance contract is concluded through a means of distance communication which allows limited space or time to display the information— a the information listed in paragraphs (a), (b), (f), (g), (h), (l) and (s) of Schedule 2 must be provided on that means of communication in accordance with paragraphs (1) and (2), but b the other information required by paragraph (1) may be provided in another appropriate way.
Must: Required by law, statutory guidance or the academy's funding agreement.§ reg. 13(4)(a)-(b)
l where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;
Must: Required by law, statutory guidance or the academy's funding agreement.§ Sch. 2 para (l)
n that, if the consumer exercises the right to cancel after having made a request in accordance with regulation 36(1), the consumer is to be liable to pay the trader reasonable costs in accordance with regulation 36(4);
Must: Required by law, statutory guidance or the academy's funding agreement.§ Sch. 2 para (n)
2 If the contract places the consumer under an obligation to pay, the trader must make the consumer aware in a clear and prominent manner, and directly before the consumer places the order, of the information listed in paragraphs (a), (f), (g), (h), (s) and (t) of Schedule 2.
Must: Required by law, statutory guidance or the academy's funding agreement.§ reg. 14(2)
m where applicable, that the consumer will have to bear the cost of returning the goods in case of cancellation and, for distance contracts, if the goods, by their nature, cannot normally be returned by post, the cost of returning the goods;
Must: Required by law, statutory guidance or the academy's funding agreement.§ Sch. 2 para (m)
Questions schools ask
Do schools need cancellation information when selling online?
Academies and maintained schools must. It only applies to anyone selling goods or services to consumers online; not scored for schools unless an online shop is found.
What information do we need to show before someone buys?
Schedule 2 pre-contract information in a clear and comprehensible way; Provides a cancellation form when what's sold can be cancelled; Sets out how to cancel and the time limit, if what's sold can be cancelled; Says when there's no right to cancel, or when it can be lost; Names who pays to return goods if you cancel; Says what costs apply if you cancel a service you asked to start early.
When do we need to update our prices and cancellation information?
Keep it up to date. There's no fixed date. Update it whenever something changes.
Where does the requirement for the pre-contract and cancellation information come from?
It is set out in Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134).
Recent changes to the official guidance
The official sources for this requirement don't publish dated change notes. We check them for changes ourselves.
We last checked these sources on 21 September 2026.
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Official wording that does not apply to schools (1)
2 Paragraph (1) does not apply to a contract which involves a day-to-day transaction and is performed immediately at the time when the contract is entered into.
Official sources last checked 21 September 2026 · register version 1.0.4