MustE-commerce law (Electronic Commerce Regulations 2002)

Service provider details

Details every organisation offering services online must show: its name, legal status, geographic address, email address, and any registration and VAT numbers. Schools and trusts need them where they run an online service such as a shop or lettings booking.

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Who it applies to

Published on
Every school and trust website
School type
Academies and maintained schools
School stage
All stages, from early years to sixth form
Only applies to
Any business offering services online; schools and trusts only where they provide online services (e.g. online shop, lettings)
Does not apply to
No school types are excluded

When is it due?

Renewal
No fixed date

The official sources set no renewal date. Keep it accurate whenever it changes.

What's needed

Publish the school or trust name, geographic postal address, an email address and company or VAT registration details on a contact page linked from every page.

What it must contain

6 parts
  • Names the service providerMust
  • Says the provider's legal status and formMust
  • Gives the service provider's geographic addressMust
  • Gives contact details for the service provider, including an email addressMust
  • Gives the trade register and registration number, if entered in a public registerMust
  • Gives the VAT number, if the online activity is subject to VATMust

What the official sources say

Set out in 2 official sources:

Provision of Services Regulations 2009 (SI 2009/2999), regulation 8

Version revised (legislation.gov.uk)

  • 1 The provider of a service must make the following information available to a recipient of the service— a the provider's name; b the provider's legal status and form; c the geographic address at which the provider is established and details by which the provider may be contacted rapidly and communicated with directly (including, where the provider may be contacted and communicated with by electronic means, the details of how the provider may be so contacted and communicated with); d where the provider is registered in a trade or other similar public register, the name of the register and the provider's registration number or equivalent means of identification in that register; e where the activity is subject to an authorisation scheme in the United Kingdom, the particulars of the relevant competent authority or the electronic assistance facility referred to in regulation 38; f . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . g where the provider exercises an activity which is subject to VAT, the identification number referred to in Article 22(1) of the Sixth Council Directive 77/388/EEC of 17 May 1977 on the harmonisation of the laws of the member states relating to turnover taxes – Common system of value added tax: uniform basis of assessment or the registration number as defined in regulation 2(1) of the Value Added Tax Regulations 1995; h where the provider is carrying on a regulated profession, any professional body or similar institution with which the provider is registered, and the professional title; i the general terms and conditions, if any, used by the provider; j the existence of contractual terms, if any, used by the provider concerning the competent courts or the law applicable to the contract; k the existence of any after-sales guarantee not imposed by law; l the price of the service, where a price is pre-determined by the provider for a given type of service; m the main features of the service, if not already apparent from the context; n where the provider is subject to a requirement to hold any professional liability insurance or guarantee, information about the insurance or guarantee and in particular— i the contact details of the insurer or guarantor, and ii the territorial coverage of the insurance or guarantee.

    Must§ reg. 8(1)(a)-(n)

Electronic Commerce (EC Directive) Regulations 2002 (SI 2002/2013), regulation 6

Version revised (legislation.gov.uk)

  • 1 A person providing an information society service shall make available to the recipient of the service and any relevant enforcement authority, in a form and manner which is easily, directly and permanently accessible, the following information— a the name of the service provider; b the geographic address at which the service provider is established; c the details of the service provider, including his electronic mail address, which make it possible to contact him rapidly and communicate with him in a direct and effective manner; d where the service provider is registered in a trade or similar register available to the public, details of the register in which the service provider is entered and his registration number, or equivalent means of identification in that register; e where the provision of the service is subject to an authorisation scheme, the particulars of the relevant supervisory authority; f where the service provider exercises a regulated profession— i the details of any professional body or similar institution with which the service provider is registered; ii his professional title and whether that title has been granted in the United Kingdom, or if not, the member State where that title has been granted; iii a reference to the professional rules applicable to the service provider in the United Kingdom or member State of establishment and the means to access them; and g where the service provider undertakes an activity that is subject to value added tax, the identification number referred to in Article 22(1) of the sixth Council Directive 77/388/EEC of 17 May 1977 on the harmonisation of the laws of the member States relating to turnover taxes—Common system of value added tax: uniform basis of assessment .

    Must§ reg. 6(1)(a)-(g)

Questions schools ask

Does every school have to publish the service provider details?

The official sources we check set no requirement for academies. The official sources we check set no requirement for maintained schools. It only applies to any business offering services online; schools and trusts only where they provide online services (e.g. online shop, lettings).

When does the service provider details need to be published?

Renewal: No fixed date. The official sources set no renewal date. Keep it accurate whenever it changes.

What must the service provider details include?

Names the service provider; Says the provider's legal status and form; Gives the service provider's geographic address; Gives contact details for the service provider, including an email address; Gives the trade register and registration number, if entered in a public register; Gives the VAT number, if the online activity is subject to VAT.

Where does the requirement for the service provider details come from?

It is set out in Provision of Services Regulations 2009 (SI 2009/2999), regulation 8 and Electronic Commerce (EC Directive) Regulations 2002 (SI 2002/2013), regulation 6.

Changes to the official sources

The sources for this item do not publish dated change notes. Their current versions are listed above.

We last checked these sources on 21 September 2026.

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Official sources last checked 21 September 2026 · register version 1.0.4